How can we help?

Search the answers, or pick a topic. A person reads every message: email us and tell us which phone or tablet you use.

Filming and adding a match5

How should I film a match?

Put the phone on a tripod or lean it against something steady, behind or beside the table, so both players and the whole table are in view. Keep the sound on: Patemo finds rallies by listening for the ball. Choose a spot away from neighbouring tables if you can, with enough light. Ask the people you film whether they agree.

How do I add a match?

Tap Add from Photos or Add from Files and pick the video. Patemo copies it into its own library and only reads the original. It checks for free space first, and a cancelled or failed import leaves nothing half-copied behind.

Which videos can I use?

Any video your phone or tablet can play, such as MOV or MP4. Patemo keeps its own copy, so a long match in 4K takes a lot of storage. It reads the frame rate, size, rotation and whether there is sound from the file itself.

Why does it say the video is already in my library?

Patemo recognises a file it has already imported and keeps the existing match instead of making a second copy. That keeps your corrections and labels in one place.

Why is the date of my match unknown?

Some videos carry no recording date, for example after they were sent through a chat app. Patemo then shows the import day and marks the date as unknown. Open Match details to set the day you played, or confirm the date shown. Until then the match does not count after a goal.

Rallies and review6

How does Patemo find rallies?

It listens to the sound of the video for the ball hitting the table and the bat, on your device, and groups those sounds into rallies with a little time before and after. It uses no AI model and nothing is uploaded. Each run is saved with the version and settings that produced it.

Why did it miss a rally or join two together?

Neighbouring tables, a soft ball contact, music, talking or a phone far from the table all make the sound harder to read. Every rally is a suggestion: add the one it missed, split two that were joined, or trim a start or end.

What does ‘doubtful’ mean?

A suggestion is marked doubtful when Patemo is less sure of it or when it is longer than a normal point, which usually means two rallies were joined. It is a place to start checking. The other suggestions are not confirmed either until you look at them.

How do I correct a rally?

Select it on the timeline, then trim its start or end, split it at the playhead, join it with the next one or delete it. Add a rally the detection missed at the playhead. Every change can be undone and redone, and is saved straight away.

Will finding rallies again undo my corrections?

No. Running the detection again keeps every rally you added, trimmed or labelled and only replaces suggestions you have not touched.

My video has no sound. Can I still use it?

Yes. Patemo tells you it cannot find rallies without sound, and you can mark each rally yourself at the playhead. Everything else works the same.

Labels and the evidence route6

Which labels can I set on a point?

Whether you won or lost it, who served, how long the serve was, the phase it was decided in (serve, receive, third ball or rally), how it ended (a winner or an error, yours or theirs) and the side of your last stroke. Any label can stay empty; Patemo never fills one in for you.

How is a number like ‘8 of 12 lost’ counted?

Patemo takes every rally whose labels place it in the situation, for example receiving a short serve with a known result. Those are the comparable points. It counts how many you lost and shows every one of them as a clip, next to the points you won.

What does ‘likely between’ mean?

Twelve points are a small sample, so the real share could be higher or lower. The range is a 95% interval: with the points you have, the true share is very likely inside it. More labelled matches make the range narrower.

Why does it say there is not enough yet?

With fewer than eight comparable points Patemo shows the clips but draws no conclusion. Label a few more matches and the situation fills up.

Why is a point not counted?

It was in another situation, it lacks a label this situation needs, or it has no result yet. The evidence route lists how many points fall into each group. Rallies the detection missed are not counted, and nobody knows how many there are.

Does it tell me why I lose these points?

No. It shows where your lost points gather, with every clip. Why it happens is for you or your coach to judge from those clips.

Drills and goals6

Where do the drills come from?

The Patemo team wrote them for the eight situations in the evidence route: 16 so far, each with a goal, setup, steps and a way to tell whether it worked. The table diagrams show an example ball path, not measured ball flight. A qualified coach has not reviewed them yet; the app says so.

How does a goal compare my matches?

When you set a goal, Patemo keeps the numbers you start from. Later it compares them with matches you played after that day, in the same format (singles or doubles), on the same counting rules. You see both counts and both ranges. It shows change, not what caused it.

Why doesn't my new match count for my goal?

The goal lists every match it leaves out and why: played before the goal, date unknown, or a different format. Open the match and set or confirm the day you played in Match details.

What does ‘other counting rules’ mean?

The goal was set with an older version of Patemo’s counting rules. Comparing numbers counted in two different ways would mislead you, so the app shows no comparison for that goal.

How many goals can I have?

Three active goals at a time. Archive one to start another; archived goals stay readable.

Does opening a drill count as practice?

No. Only the practice you log yourself counts, with the minutes and an optional note.

Your data and the app6

Where are my videos and labels kept?

In the app, on your device. Patemo has no account and makes no network requests. Patemo’s copy of each video is kept out of device backups, so keep the original in Photos or Files.

How do I delete a match or everything?

Delete a match from the library: Patemo’s copy and its labels go, your original stays. Settings has an option to erase everything the app has stored.

How do I share a clip?

Export the selected rally, all rallies, or only the points you won or lost, as a new video without a watermark. Then share it through the share sheet or save it.

Which devices and languages does Patemo support?

iPhone and iPad with iOS 18 or later, and Android phones and tablets with Android 8.0 or later. The app speaks English, Dutch, German, French, Spanish, Japanese, Korean and Simplified and Traditional Chinese, following your device language.

What does Patemo cost?

Nothing yet. Patemo is in development and not yet in the App Store or Google Play, and nothing is for sale.

What does AI do inside Patemo?

Patemo finds rallies by listening for the ball in your video, on your device. To suggest forehand or backhand it runs an on-device body-pose model (Apple Vision on iPhone and iPad, Google's open MoveNet on Android). Nothing is uploaded, and every result can be corrected.

Didn’t find it?

Send your question to support@patemo.com and tell us which phone or tablet you use. A person reads every message.

Nothing in Patemo is for sale yet. Once it is, refunds go through the store you bought from.